Refund policy

Refunds & Returns

Items purchased between November 15, 2025 and December 25, 2025 may be returned or exchanged until January 7, 2026.

Returns can be made on full-price, non-furniture items as long as they are unworn, unwashed, and in their original condition with tags attached for store credit only within 14 days of purchase for in-store purchases only. Proof of purchase is necessary. No refunds. All holiday decor & sale purchasers are final sale. 

Furniture

All furniture purchases are final sale. No returns, exchanges or store credit is available for purchased furniture. There will be a Storage Fee of $50 per day for all furniture not claimed within 5 days of purchase. 

Sale Items

All Sale & Holiday Items are final sale and cannot be returned or exchanged. 

 

*For online purchase returns within 7 days, customer will be charged $8 for return shipping. Please contact pinkcottagecompany@gmail.com to begin your online return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at pinkcottagecompany@gmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like furniture or custom products. Unfortunately, we cannot accept returns on sale items or gift cards.